Terms and Conditions
Please be understanding that we hire people with all sorts of disabilities that includes people that are blind and visually impaired. These terms are subject to change so please check in every so often to see the updated polices for the online store and professional products. Prices are subject to change and we will ship within the USA, excluding Alaska and Hawaii. We are willing to ship to a third party within the US to ship overseas, the freight after the drop off at the third party is not our responsiblility.
Pick-Up Policy
If you indicate that you will be picking up the items here at Beacon Lighthouse Inc. You will still be held to the our standard policies and our Pick-Up policy as well.
We will hold all orders made through our online store that are designated for pick-up for up to 7 business days. You can pick up the items by visiting at our normal business hours, from 9am to 3pm only on Monday-Thursday and 9am to 2pm on Fridays.
A restocking fee of 20% will be charged for all non-pick-up orders past our 7 business days that has been authorized and approved.
Any returns after leaving the building will be done by following our return policy and by bring the item or items back during normal business hours only, from 9am to 3pm on Monday-Thursday and 9am to 2pm on Fridays. Items need to still be in the packaging and unused.
When picking up your products you will need the Order ID, Full Name, and an receipt connected to the order to help identify you.
If you have a mixed order, you have a shipping and a pick-up of products, then all relevant policies will still apply.
Return Policy
Credit/Debit Card Use
If you are going to use your credit/debit card are going to verify the card or cards are active and able to be processed before we ship the order to you, our customers. For our professional customers have other options but call Valerie Petro, our CFO, and she can go over the options with you. We have the right to ask for other means of payments or ask for payment up front on our discretion.
Please remeber to be responsible with the information and handling of personal information.
Required Information for Orders
We request all customers to provide the necessary information in order for orders to be processed smoothly as possible. That mean for shipping you please provide accurate information on the location within the lower 48 US for us to be able to ship to. We are not going to ship any items overseas unless approved by higher management. We are not responsible for paying the freight costs to ship the overseas and it's on you the customer to understand about added costs and items being heard at customs for a period of time. We can ship to a third-party location within the lower 48 of the US and you are then responsible for the costs to ship it international. Please check your email and calls from us needing do a follow up if problems arrive like we need more information for the order.
At times we can't get an accurate amount of freight right away and we will provide an estimate on the costs and what the final cost is going to be added to the bills.
Any corrections to an order need to be done in a timely manner when placing the order and a restocking fee will be place at our discretion for items coming back as returns. You, as the customer are responsible for the freight when returning the items and the return policy will take in effect.
Inquiries and Quotes Policy
You can send your quote and questions to our sales team at [email protected] AND please cc [email protected] or be using our contact page or by calling our phone. Please give us some time to be able to respond back as we could be busy with other duties.
If you are then interested, then you as the customer is required to follow our other policies such as our request for more information and the rest for he terms and conditions policy page.
Miscellaneous Section
We, Beacon Lighthouse as the company, will choice the carrier to deliver the products to you the customer. If the customer want a specific carrier they must make arrangements with us and pay for the additional costs for the freight.
If there are issues with shipping as in the products is missing or damaged, then please review the return policy and contact us within the allotted time frame, see our policies for the time frame.
We can ship to a forwarder or to a third party within the US to ship your goods internationally. WE are not responsible for setting it up for you without our higher management approval.
We reserve the right to ask for other payment options from you or to pay upfront.
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940-767-0888
300 7th Street Wichita Falls, TX 76301
